Report excessively long processing time

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If SCHUFA takes its time...

It is not often the case, but sometimes it happens: the SCHUFA information takes forever or it does not come at all. Sometimes it is because mistakes have already been made when entering the information in our order form. If you have misspelled your name or date of birth, SCHUFA may not find anything in your data - and therefore you will not receive any information. It also happens that SCHUFA has sent you a request by e-mail or post. Please check your e-mails or mail to see if anything has been overlooked. If all this does not apply, please use our form on the left.